Website Proposal Terms of Service

  • All estimates/quotes are based on our understanding of your requirements and the given time frame. Any changes to the functionality, including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face-to-face meeting.
  • By accepting a quote, you agree to and accept the terms and conditions of Epsillon Media. Acceptance can be verbal, by email, payment of Initiation, or by signing a quote.
  • Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their needs. Clients must provide us with clear guidelines and the flow or specific details they may require. When such information is not provided, we will proceed with understanding the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the correct requirements.
  • Any complexity related to specific tasks must be advised and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the whole picture at the time of quotation. Epsillon Media will not bear any discrepancy arising due to unclear requirements.
  • There are limited person-hours allocated to each task, including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allotted hours. This will be analysed on a case-by-case basis.
  • Epsillon Media will try to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
  • Any delays at the client’s end may delay the project and proposed timeframes and incur additional costs.
  • Any bugs (programming errors) reported during or just after the development does not attract additional charges.
  • Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
  • Any modifications requested during the development or after the Go-Live approval will incur additional charges. All other work, over and above the estimates, is charged separately. Under no circumstances will Epsillon Media be liable for any delays caused by a change in the project brief.
  • Website/application content and all related materials must be provided to us within the first two weeks of starting the project. Any delays after that may delay the project and incur additional charges if it exceeds a reasonable timeframe.
  • Our websites/applications are generally tested on PCs and include near-recent versions of the following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
  • Responsive/multi-device compatible web pages are tested on iPhones and iPads. If you require testing on any other device, please discuss it in advance.
  • If your website/application is not hosted on an Epsillon Media server, any additional person-hours that may be required due to the server or network-related issues are not covered in our quotes and may be charged separately.
  • Please note that at any stage during the project, stalling the project for over two calendar months will incur $99/week in administration costs. Furthermore, it may increase the previously approved estimates. Please advise us in advance if you require the project to be put on hold. We will need the account updated based on the work done to put the project on hold without incurring additional charges. Further details can be discussed if such a situation arises.
  • Depending upon the functionalities required, 3rd party components such as Third-Party Payment Gateways or SSL certificates may be involved in building a website/application. Although Epsillon Media does its best to recognise the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google AdWords, Plug-in licenses etc.) are not included in our quotes.
  • Epsillon Media takes no responsibility for open-source products such as WordPress, Open-Source carts, Joomla etc. It is the client’s responsibility to update all components and third-party software. We suggest you take regular backups to avoid any disruptions.
  • Epsillon Media offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect our services or the terms and conditions herein.
  • The client must recognise that unforeseen circumstances may delay the development process, particularly concerning third-party software integration. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client decides not to penalise us for any genuine delay when we make every effort to keep the project on the proposed schedule.
  • Domain registration/renewal etc., charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote will be submitted separately and approved by the client.
  • Hosting charges are not included in the quotations unless mentioned otherwise. Epsillon Media can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to manage their hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Epsillon Media will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
  • Epsillon Media builds and tests the websites/applications on our servers or hosted domains. Epsillon Media cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred to a nominated 3rd party server upon full payment of all invoices and dues.
  • Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Epsillon Media, upon full payment of any outstanding invoices, Epsillon Media will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 
  • 1) the graphics, 
  • 2) texts and 
  • 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website, including the digital strategies, programming codes, database structures, scripts, forms, or functionalities.
  • All communications/correspondences are generally done via email. It is the client’s responsibility to keep us updated with their relevant email addresses.
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